QlikView Overview

OpenSpan is a leading provider of desktop productivity and SOA acceleration products. Global 2000 organizations leverage the OpenSpan Platform to streamline desktop environments in order to enhance customer service, improve productivity and increase up-sell and cross-sell performance by customer-facing staff.

OpenSpan is currently deployed to more than 100,000 enterprise desktops, adding more than 1,000 new desktop deployments every week. The company expects to enhance customer service on more than one billion support calls and save organizations more than $100 million during 2009.

OpenSpan has received a number of important awards and other industry recognition including:

• 2008 SIIA CODiE Award for Software Newcomer of the Year

• Gartner Cool Vendor Award

• Redmond Magazine Editors' Choice Award 2008

• TMC Labs Innovation Award Winner 2007

• CRN Emerging Tech Award 2007

• Customer Interaction Solutions Magazine Product of the Year 2007

At its core, every application running on the desktop, regardless of when it was built or in what programming language includes a set of objects that interact with the underlying Windows operating system and provide a basic set of functionality. These objects were originally constructed by the application
developers and assembled together with a user interface designed to create a positive user experience. Some applications offer Application Programming Interfaces (APIs), which describe the objects within the application that can be accessed and in what manner.

But many applications do not offer API's at all. Even those that do offer API's do not provide a flexible way to extend the functionality to allow for customization. In other words, you are limited to the data integration points that the original developers thought were important, not what is necessarily important for your business today.

The good news is that each of the objects within an application interacts directly with the underlying operating system. Every mouse click, every link, every submit button involves a series of communications between the objects and the operating system. The OpenSpan approach to integration is to leverage the on-going communication between objects and their supporting operating systems in order to perform the prescribed integrations and automations. More specifically, OpenSpan utilizes an event-driven approach in which code is injected into participating applications at runtime with the purpose of performing a given integration or automation once a pre-defined event occurs.

OpenSpan takes a unique approach to integration by delivering a desktop integration platform that enables any object from any application to be exposed, normalized, accessed, and ultimately integrated with any other object in a VERY SIMPLE AND QUICK manner. Effectively, OpenSpan breaks down your applications' walls and allows you to use the core functional blocks (objects) in ways well beyond the applications' original intentions.

Now you can connect objects between applications and add logic to form new automations, add new functionality to existing applications, or even to build brand new composite applications that consist of functionality (objects) from multiple applications in a single unified view that dramatically improves productivity.

OpenSpan allows you to do all of this in a very iterative way, ranging from simple automations that deliver almost immediate benefit to desktop users to more robust integrations between older legacy applications and newer solutions such as Web applications, Web services, Rich Internet Applications, and Mashups that deliver significant long-term benefit to your enterprise.

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